Flight Ticket - Frequently Asked Questions

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I received the error "Payment failed". What do I have to do?

It may be that the confirmation page could not be loaded due to technical problems. Do not repeat the ticket purchasing process, your transaction may still be active. Check your emails and don't forget to check your junk inbox. Check if money has been withdrawn from the account you used to make the payment. If you do not find anything, call our martiGO Call Center which is available to you 7/24 hours free of charge.

What should I do if more money has been withdrawn from my card than the total amount?I received the error "Payment failed". What do I have to do?Can I pay in installments when purchasing a flight ticket?Can I buy a flight ticket without using a credit card?What is Security Code (CVC)? Where can I find this code?Which booking classes are available?Which payment methods do I have on martiGO.com?What is the next step, if the payment was approved but there is a problem with the confirmation of the ticket?What happens if during the payment the price of the ticket changes? Which payment methods can I use when paying for a ticket at martiGO and which security precautions are in place?